Customer Grievance Redressal System
We are committed to resolving customer concerns quickly, transparently and fairly.
LEVEL 1
Customer Care
TAT: Up to 10 Days
- Email
- Website:
Complaint to be emailed to Customer Care
Satisfied - Closed
If not satisfied / no response
Escalate to Level 2
LEVEL 2
Customer Care Head
TAT: Up to 10 Days
- Customer Care Head
- Email:
- Complaint escalation via email
Satisfied - Closed If not satisfied / no response Escalate to Level 3LEVEL 3
Grievance Redressal Officer
TAT: Up to 10 Days
- Grievance Officer
- Email:
- Final escalation to Grievance Officer
Satisfied - Closed If not satisfied / no response within 30 days
RBI CMS PortalLEVEL 4
RBI – CMS PORTAL
External Escalation
- External Escalation (As per RBI Guidelines )
- Website:
- Only if not satisfied by the company’s response within 30 days